Frequently asked questions

Start with the size options and fit notes on the product page. Age is a starting point, not a fit guarantee. Measure your child’s height, chest, waist and hips, then compare them with any measurements provided for that style. If you are unsure, contact us with the product name and measurements before ordering.

Sizes can vary by style. The selectable sizes on each product page show the options for that item.

Start with a print or collection you love and look for coordinating pieces. Products and sizes are selected individually, and availability can vary between styles.

Follow the care label sewn into the garment and any care instructions on its product page. If instructions differ, contact us before washing. Separate light and dark colors and avoid treating a stain with heat before checking the label.

Check the description of the individual product. Material and construction can vary by style; a statement about one item does not apply to every Bramblejoy product.

We ship from Colorado, United States (80202), to the United States, Canada, the United Kingdom and Australia.

U.S. orders are charged in US dollars (USD). Canadian orders are charged in Canadian dollars (CAD), UK orders in British pounds (GBP), and Australian orders in Australian dollars (AUD). Please check the currency shown before placing your order.

We ship from Colorado, United States (80202), to the United States, Canada, the United Kingdom and Australia.

United States — USD

• Standard Shipping: US$7.99.
• Free Standard Shipping on orders of US$69 or more.
• Express Shipping: US$14.99.

Canada — CAD

• Standard Shipping: CA$11.99.
• Free Standard Shipping on orders of CA$99 or more.
• Express Shipping: CA$21.99.

United Kingdom — GBP

• Standard Shipping: £5.99.
• Free Standard Shipping on orders of £55 or more.
• Express Shipping: £11.99.

Australia — AUD

• Standard Shipping: A$11.99.
• Free Standard Shipping on orders of A$99 or more.
• Express Shipping: A$21.99.

Free shipping applies to Standard Shipping only. The currency and available delivery options are shown at checkout before you place an order.

Please allow 5–7 calendar days to prepare your order before shipment. This includes weekends.

• Standard Shipping: estimated delivery 7–15 business days after shipment.
• Express Shipping: estimated delivery 5–8 business days after shipment.

Total delivery time includes order preparation plus shipping time. Delivery times are estimates and may be affected by carrier delays, holidays or local delivery conditions. If you need an item for a particular date, contact us before ordering.

Keep your order confirmation. Contact us with your order number and the email address used at checkout if you need help locating an order. If tracking is available for a shipment, use the tracking details supplied with that order.

You may cancel your order for a full refund by submitting a cancellation request within 24 hours of placing the order. The deadline is based on when you submit your request, not when our team processes it. To request cancellation, submit your order number through our Contact us form.

For an address change, contact us as soon as possible with your order number and the correct address. We will check what can still be changed. Address changes cannot be guaranteed once an order is being prepared or has shipped.

Contact us with your order number, a description of the issue and clear photos of the item and packaging. Keep the packaging while we help resolve the issue.

You may request a return within 30 days of receiving your order. The 30-day window applies to submitting your return request. Items should be unworn, unwashed and in their original condition, with attached tags and any included accessories. Trying an item on carefully to check the fit is fine.

To arrange a return, email service@bramblejoy.com with your order number and the item you wish to return. Our customer service team will provide the return instructions and address. Please do not send a return to the address on the original parcel.

After receiving your return label, you have 7 days to hand your return package to the carrier. This seven-day shipping deadline may fall after the 30-day return request window, as long as you submitted your request within that window. If this deadline is missed, the return will not be accepted and a refund will not be issued. Your statutory consumer rights are unaffected.

We do not offer exchanges. Exchange requests are handled as returns for a refund. If you would like a different size or product, return your original purchase for a refund and place a new order.

We issue your refund to the original payment method within 7 days after we receive your return and it passes inspection. The time for funds to appear depends on the payment provider. Please read our Shipping & Returns page for full details.

Contact us before ordering if you have a gift request. We will confirm what is available for that order.