Shipping & Returns

We want you to know what to expect before you order. The available delivery options for your address and the details of the item you choose are the best place to start.

Shipping destinations and charges

We ship from Colorado, United States (80202), to the United States, Canada, the United Kingdom and Australia.

United States — USD

  • Standard Shipping: US$7.99.
  • Free Standard Shipping on orders of US$69 or more.
  • Express Shipping: US$14.99.

Canada — CAD

  • Standard Shipping: CA$11.99.
  • Free Standard Shipping on orders of CA$99 or more.
  • Express Shipping: CA$21.99.

United Kingdom — GBP

  • Standard Shipping: £5.99.
  • Free Standard Shipping on orders of £55 or more.
  • Express Shipping: £11.99.

Australia — AUD

  • Standard Shipping: A$11.99.
  • Free Standard Shipping on orders of A$99 or more.
  • Express Shipping: A$21.99.

Free shipping applies to Standard Shipping only. The currency and available delivery options are shown at checkout before you place an order.

Processing and delivery

Please allow 5–7 calendar days to prepare your order before shipment. This includes weekends.

  • Standard Shipping: estimated delivery 7–15 business days after shipment.
  • Express Shipping: estimated delivery 5–8 business days after shipment.

Total delivery time includes order preparation plus shipping time. Delivery times are estimates and may be affected by carrier delays, holidays or local delivery conditions. If you need an item for a particular date, contact us before ordering.

Tracking and delivery help

Keep the order and shipping information supplied for your purchase. Where tracking is available, use that information to follow the shipment. If a parcel is marked delivered but you cannot find it, check the delivery address, nearby safe places and anyone who may have accepted it, then contact us for help.

Order cancellations and address changes

You may cancel your order for a full refund by submitting a cancellation request within 24 hours of placing the order. The deadline is based on when you submit your request, not when our team processes it. To request cancellation, submit your order number through our Contact us form.

Please check your address before placing an order. If you spot a mistake, contact us promptly. We will check whether it can still be corrected, but cannot guarantee changes once an order is being prepared or has shipped.

Returns

You may request a return within 30 days of receiving your order. The 30-day window applies to submitting your return request. Items should be unworn, unwashed and in their original condition, with attached tags and any included accessories. Trying an item on carefully to check the fit is fine.

To arrange a return, email service@bramblejoy.com with your order number and the item you wish to return. Our customer service team will provide the return instructions and address. Please do not send a return to the address on the original parcel.

After receiving your return label, you have 7 days to hand your return package to the carrier. This seven-day shipping deadline may fall after the 30-day return request window, as long as you submitted your request within that window. If this deadline is missed, the return will not be accepted and a refund will not be issued. Your statutory consumer rights are unaffected.

Return shipping and refunds

For a change-of-mind or sizing return, you are responsible for return shipping unless we confirm otherwise. Keep proof of postage and consider a tracked service. If we sent an incorrect item or the item is faulty, contact us so we can arrange the appropriate next steps.

We will inspect the return and let you know the outcome. We issue your refund to the original payment method within 7 days after we receive your return and it passes inspection. The time for funds to appear depends on the payment provider. Original delivery charges are not refunded for a change-of-mind return unless required by law.

Exchanges

We do not offer exchanges. Exchange requests are handled as returns for a refund. If you would like a different size or product, return your original purchase for a refund and place a new order.

Damaged, faulty or incorrect items

Please contact us when you notice an issue and include your order number, a description and clear photos where possible. Keep the item and packaging while we help resolve it.

Nothing in this policy limits any mandatory rights you have under applicable consumer law.

Questions?

Email service@bramblejoy.com or contact Bramblejoy before placing an order or starting a return.

Our customer service team is available around the clock, with day and evening shifts. We reply the same day.